Client Relationship Manager

Job Summary

We are seeking a proactive and customer-focused Client Relationship Manager to become the primary point of contact for our clients. You will manage the client journey from initial enquiry through onboarding and ongoing relationship management while supporting business development activities and ensuring an exceptional client experience.

Key Responsibilities

Build and maintain long-term client relationships
Act as the first point of contact for client enquiries
Conduct regular client check-ins
Coordinate new client onboarding
Prepare proposals and engagement documentation
Follow up new enquiries and warm leads
Schedule discovery meetings
Manage and maintain CRM records
Identify opportunities to introduce additional services
Request client testimonials and referrals
Coordinate meetings and communications
Produce client and business development reports

Skills & Experience

Essential

Excellent communication and interpersonal skills
Strong customer service experience
Excellent organisational skills
Professional telephone manner
Self-motivated with the ability to work independently
Strong attention to detail
Good Microsoft Office skills

Preferred

Previous CRM experience
Sales support or account management experience
Experience within professional services
Marketing experience
Knowledge of accounting or financial services

Location: Primarily remote, with travel required at least twice a month to our office in Central London.

Benefits

Fully remote working
Flexible working arrangements
Career progression opportunities
Professional development and training
Performance-related bonus opportunities
Modern digital workplace
Supportive and collaborative team

Application Form

Please complete the form below to apply for this position. Make sure to fill in all required fields marked with an asterisk (*) and upload your current CV. We look forward to reviewing your application.

First name

Last name

Email address

Phone

Address

City

Postcode

Country

Date Available

Desired Pay

Website, Blog or Portfolio

Who referred you for this position?

Previous Names (mandatory for background checks and due diligence)

Employment History – if your CV does not account for all periods, please detail any employment gaps here (required for vetting and safeguarding compliance). Feel free to use as much space as needed.

Are you legally permitted to reside and work within the United Kingdom?

Yes No

If you answered yes, please state the document or status that grants you this right (e.g., Passport, BRP, National ID, specific Visa type)

Have you ever faced disciplinary action or been reported to a professional regulatory body/authority?

Yes No

If yes, please outline the circumstances below

Do you have any criminal records, formal cautions, reprimands, or final warnings that are discloseable under current DBS filtering regulations?

Yes No

If yes, please provide details regarding the nature of the offence(s), date(s), and final outcomes, alongside any ongoing investigations or disciplinary matters. Only include information required under DBS filtering rules.

As First Intuition provides educational services to minors (under 18), individuals barred from working with children are legally prohibited from applying. By selecting 'Yes', you confirm that you are NOT listed on the children's barred list and do not face any ongoing proceedings that could lead to your inclusion.

Yes No

Would you consider yourself to have a disability? You are welcome to share any details you feel comfortable with, though providing this information is completely voluntary.

If applicable, please let us know what reasonable adjustments we can make to support you through the interview and selection process.

I have read and agree to the Privacy Policy

Employment Type

Full-Time

Job Location

Remote (UK)

Client Relationship Manager

Job Summary

Key Responsibilities

Skills & Experience

Essential

Preferred

Benefits

Application Form

Get in touch with us!